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The refugee claim process is complicated and involves many forms and documents. This resource explains the different documents.

Please note: Due to changes in IRCC policy, our staff are not allowed to complete IRCC paperwork on behalf of clients. However we can offer in-person guidance and advice to support you through the process.

Much of the immigration process in Canada is done online. Visit IRCC to learn more.

Determination of Eligibility

You receive a ‘Determination of Eligibility’ document at the end of your eligibility interview if you are deemed eligible to make a claim. It shows you have the legal status of a “refugee claimant” in Canada.

The eligibility interview is only to determine if you are eligible to enter the Refugee Claim process so your application can be sent to the Immigration & Refugee Board (IRB) for a refugee hearing. This is not your refugee hearing and a positive outcome does not mean you are accepted as a refugee.

The Interim Federal Health (IFH) coverage is included with your ‘Determination of Eligibility’ document. This is the document that shows you have medical coverage when you go to the doctor or hospital.

IMPORTANT – The eligibility document you receive shows who you are and your immigration status. It allows you to remain in Canada as long as the process is underway. Do not lose this document.

Notice of Seizure

This is a notification letter from IRCC that lists any documents taken away from you such as ID papers you brought to Canada. You cannot recover these documents during the claim process. You will need to wait until your claim has been decided before your identity documents are returned. If your claim is accepted, you can apply for permanent residence and the documents will be returned to you when you become a permanent resident.

Basis of Claim (BOC)

This is the key document for your claim where you provide all your personal information and explain why you need to make a claim. You must be clear about your reasons, including any relevant information and documents to prove your case. You must complete the form in one of Canada’s official languages, English or French.

The questions in the form include:

It is advisable to complete the BOC with help from an immigration lawyer however you are the person responsible for submitting.

Always make sure you keep a copy of your BOC.

IMPORTANT – The BOC and the evidence you present are the most important documents of your Refugee Claim. When you sign the BOC you are affirming that all the information you provide is complete, accurate and true.

Work Permit

Your application for a Canadian work permit is included in your main application for asylum with the IRCC.

To learn more, visit the IRCC website.

Notice to Appear

It informs you of the date and time of your Refugee Claim Hearing where you explain the reasons for your claim.

Conditional Departure Order

This is a ‘stand-by’ order to leave Canada (included with the IRCC documents package). If your claim is rejected or abandoned, this order is activated and you will have to leave Canada voluntarily within the next 30 days.

Deportation Order

This is given to anyone who has completed the entire refugee process, had a negative decision, and has not left voluntarily. It means you will be deported and cannot return to Canada.