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Career and skills micro-credentials

Build skills for your career with short online courses you can take at your own pace. Earn micro-credentials (short-term industry recognized qualifications) and learn skills that employers are looking for.

Build practical skills for your career

Our Career and Skills Micro-Credentials offer short online courses to build practical skills for work and your career. Each course takes about 20 hours to complete, and you can study online at your own pace.

Whether you are starting your career in Canada, learning a new skill, or building your resume (CV), these flexible courses are designed to fit your schedule.

  • Short online courses focused on career and workplace skills.
  • Learn online at your own pace and on your own schedule.
  • Start anytime — there are no fixed start dates.
  • Earn a certificate of completion for each course.
  • $200 per course for a limited time (regular price: $400)

EXPLORE OUR CAREER AND SKILLS COURSES

Mastering Business Correspondence & Workplace

Business Writing

Build core skills in professional business writing, including complaint letters, memos, and everyday workplace correspondence used in Canadian workplaces.

Ideal for new professionals, newcomers to Canada, and job seekers

what you’ll learn

• Write and respond to customer complaints professionally
• Apply proper grammar and punctuation in complaint and resolution letters
• Write effective internal business memos and notes
• Draft concise, clear business emails for routine communication
• Identify and apply the right format for different types of business correspondence

Register

Professional Business Writing: Essentials for the Modern Workplace

Business Writing

Strengthen your writing with practical tools and formats for inquiries, formal letters, and professional reports in today’s workplace.

Ideal for professionals, job seekers, and newcomers to Canada

what you’ll learn

• Write information requests and provide clear responses
• Apply proper grammar and punctuation in requests and replies
• Compose formal business letters (inquiries, requests, confirmations, cover letters)
• Create professional reports and summaries for internal or client use
• Adapt language, tone, and style for different business audiences

Register

Uncover Your Leadership DNA: Foundations of Modern Leadership

Leadership

Explore your personal leadership style and learn the core principles that shape effective, modern leadership.

Ideal for aspiring leaders, new managers, and career changers

what you’ll learn

• What is leadership, and how strong are your current leadership skills?
• Self-assessment exercises to identify your leadership style and areas for growth
• Analyze strengths and weaknesses of different leadership styles across workplace contexts
• Explore what makes a good leader
• Build your own leadership skills improvement plan

Register

Lead in Any Situation: Adaptive Leadership through Real-World Case Studies

Leadership

Learn how to adapt your leadership approach using real-world case studies and situational strategies.

Ideal for new and mid-level leaders and team leads

what you’ll learn

• Explore the nature of leadership and what makes leadership effective
• Understand the role of gender, culture, and emotional intelligence in leadership
• Evaluate leadership effectiveness across diverse cultural and organizational contexts
• Develop a personalized leadership style suited to motivating and managing specific groups
• Apply reflection insights to build improvement plans for motivation and management goals
• Build a digital management portfolio profiling leadership roles, outcomes, and reflections

Register

Transform Your Impact: Advanced Strategies for Diverse, High-Performing Teams

Leadership

Develop advanced strategies to lead diverse teams and build a high-performance workplace culture.

Ideal for experienced leaders and team managers

what you’ll learn

• Managing leadership and understanding the nature of leadership
• Explore early models of leadership and their modern relevance
• Build and refine a management portfolio
• Examine gender, culture, and emotional intelligence in leadership practice

Register

Decision Making Unlocked: Breaking Bias and Building Strategy

Decision Making

Learn how to recognize bias in decision-making and apply strategic thinking to make better workplace decisions.

Ideal for professionals, new managers, and job seekers

what you’ll learn

(Detailed module content pending — please confirm topics/outcomes for this course)

Register

Decision Making Mastery: Styles, Tools & Confident Choices

Decision Making

Discover different decision-making styles and practical tools to make confident, effective choices at work.

Ideal for professionals and team leads

what you’ll learn

(Detailed module content pending — please confirm topics/outcomes for this course)

Register

Advanced Decision Making: Ethics, Risk, and Real-World Impact

Decision Making

Examine ethics and risk in decision-making, with real-world examples of impactful workplace choices.

Ideal for experienced professionals and managers

what you’ll learn

(Detailed module content pending — please confirm topics/outcomes for this course)

Register

Change Management Unveiled: Spot the Pitfalls, Lead with Awareness

Change Management

Learn to identify common pitfalls in organizational change and lead with greater awareness and confidence.

Ideal for new managers, team leads, and professionals

what you’ll learn

• Understand organizational change management (OCM) through real case studies
• Explore personal change management alongside organizational change
• Understand the impact of change at both organizational and personal levels
• Recognize internal and external drivers of change
• Identify pitfalls and weaknesses in common change management practices
• Assess readiness and typical sources of resistance to change
• Predict problems that often arise from major change initiatives

Register

Change Management in Action: Master the Models, Motivate the Team

Change Management

Apply proven change management models and learn techniques to keep your team motivated through transitions.

Ideal for managers and team leads

what you’ll learn

• Explore three types of change: developmental, transitional, and transformational
• Learn Lewin’s Change Model, McKinsey’s 7-S Model, and Kotter’s 8-Step Model
• Understand the difference between change management and change leadership
• Identify 5 common leadership challenges in change management
• Recognize common mistakes in change management
• Build team capabilities and manage newly formed teams
• Compare leading change frameworks and develop strategies to help teams manage change
• Anticipate, prevent, and address barriers to successful change

Register

Change Management Mastery: Build Lasting Solutions and Prevent Failure

Change Management

Build durable change strategies and learn how to prevent common causes of change initiative failure.

Ideal for experienced managers and leaders

what you’ll learn

• Design a change management plan for a real organizational scenario
• Learn best practices for communicating change to stakeholders
• Measure outcomes and sustain change over the long term
• Manage change fatigue and support employee well-being
• Apply ethical considerations and inclusivity in change initiatives
• Adapt to digital change, including technology and remote work transitions
• Complete a team-based change management plan
• Apply predictive techniques to prevent common change management failures

Register

Organizational Psychology Foundations: Diagnosing Workplace Dynamics

Organizational Psychology

Understand the psychological foundations behind workplace behaviour and learn to diagnose team dynamics.

Ideal for managers, HR professionals, and team leads

what you’ll learn

• Identify difficult people and understand 10 common difficult personality types
• Explore social styles and their role in conflict
• Recognize emotional manipulation and how to avoid misunderstandings
• Learn research tools for investigating organizational problems (surveys, interviews, assessments)
• Analyze healthy vs. dysfunctional organizations through case studies and frameworks

Register

Master Challenging Conversations: Turning Workplace Clashes into Collaboration

Conflict Resolution

Learn techniques to navigate difficult workplace conversations and turn conflict into collaboration.

Ideal for professionals, team leads, and managers

what you’ll learn

• Analyze the root causes of communication problems and interpersonal clashes
• Identify difficult people and explore 10 types of difficult personalities
• Understand social styles and their connection to conflict
• Recognize emotional manipulation and how to avoid misunderstandings
• Evaluate how behavioral patterns affect interaction quality

Register

Unlock Complex Personalities: Strategies for Leading Through Conflict

Conflict Resolution

Gain strategies to understand complex personalities and lead effectively through workplace conflict.

Ideal for managers and team leads

what you’ll learn

• Complete a style inventory for dealing with difficult people
• Explore difficult personality types and practical tips for working with them
• Discover your own emotional triggers
• Examine your own behavior patterns that may create difficulty for others
• Understand personal styles that contribute to workplace tension

Register

From Conflict to Connection: Navigating Tough People & Building Team Resilience

Conflict Resolution

Learn how to navigate challenging personalities and build lasting team resilience after conflict.

Ideal for professionals, team leads, and managers

what you’ll learn

• Apply guidelines and techniques for resolving conflict
• Learn to handle difficult conversations and manage through challenges
• Explore communication strategies for addressing interpersonal clashes
• Identify effective ways to communicate about change in Canadian workplace settings
• Understand Canadian norms and expectations around workplace conflict and change
• Explore adaptations that support more positive team relations

Register

Learning that fits your life

Build practical, job-ready skills with our flexible, self-paced micro-credentials. Each online course offers 20 hours of learning, so you can develop new skills at your own pace, around your work, family, and other commitments.

Serving the Community

50+

years supporting newcomers to settle, learn, and build careers in BC

Clients served

17,142

2025-26

Micro-Credentials Course Registration

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Course List & Pricing

Regular Price: $400 per course
Promotional Price: $200 per course (50% discount)
Duration: 1 week (20 hours of content)
Delivery: Self-paced, asynchronous online learning

Enrollment Process

After payment is received, students will be provided with access to their Moodle account and course enrollment within 3 to 5 business days.
Students will have 30 days from the date of enrollment to access and complete their course.

Course access instructions will be sent by email once enrollment is complete.

Price: $ 0.00 CAD

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Supported Credit Cards: American Express, Discover, MasterCard, Visa
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Where to find us

We have several locations across BC. View our locations to find addresses, maps, directions, and contact information.

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