• Refugee claimants needing assistance with the claim process or with settlement issues.*

*You must have at least one original identity document (I.D.) from your country of origin. Examples: passport or travel document, birth certificate, marriage certificate, school records, national I.D. cards, voter registration card.


Drop-in, as well as appointment-based services, are available in Farsi, Dari, Spanish, Arabic, Swahili, Kurdish, Hindi, Pashto, Urdu, French and English.

What We Do

  • Support refugee claimants in navigating Canada’s refugee determination process.

  • Provide first language pre-settlement and housing services for refugee claimants in BC.

  • Support refugees, refugee claimants and recent immigrants living with HIV.


Settlement services include:

  • Orientation and guidance through the refugee claim process
  • Help with filling out government forms
  • Support in accessing health care and legal aid
  • Cultural orientation and adjustment counselling
  • Orientation to Metro Vancouver rental market
  • Connections with local community services and resources.

Housing services include:

  • Information on the Metro Vancouver rental market
  • Support finding transitional housing or emergency shelter.

Health support for refugees and newcomers living with HIV include:

  • Case management
  • Creation of a wellness plan and information on healthy living.

Inquire About this Program

Skip to content