What we do

  • support refugee claimants in navigating Canada’s refugee determination process
  • provide first language settlement and housing services for refugee claimants in BC
  • support refugees, refugee claimants and recent immigrants living with HIV

Drop-in as well as appointment-based services available in Spanish, Farsi, Dari, Arabic, Swahili, French and English.

  • Refugee claimants needing assistance with the claim process or with settlement issues
  • You must have at least one original identity document (I.D.) from your country of origin. Examples: passport or travel document, birth certificate, marriage certificate, school records, national I.D. cards, voter registration card.
Locations Available


Settlement Services include:

  • orientation and guidance through the refugee claim process
  • assistance with filling out government forms
  • support in accessing health care and legal aid
  • cultural orientation and adjustment counselling
  • support finding housing, employment and language training
  • connections with local community services and resources

Housing Services include:

  • information on the Greater Vancouver rental market
  • housing search assistance based on client’s needs and budget
  • connections with landlords and rental building managers

Heath Supports include:

  • support for refugees and newcomers living with HIV
  • creation of wellness plan and information on healthy living

Contact us

Email: sos@issbc.org
Call: 604-255-1881

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For the latest updates on immigration to Canada for displaced Ukrainians and the Afghan Humanitarian Resettlement Initiative, visit -issbc.org/uarupdates