What we do

We work with vulnerable newcomer populations including Government Assisted Refugees (GARs), families, individuals and youth facing multiple challenges in adjusting to life in Canada such as:

  • Family breakdown
  • Language barriers
  • Social isolation
  • Economic pressures
  • Single parenting
  • Domestic violence
  • Medical/mental health concerns
  • Pre-migration trauma
  • Prolonged previous stay in refugee camps

We provide:

  • Services in individual’s local community and language when possible
  • Information, orientation and referrals on Canadian systems including schools, health care, housing and recreation
  • Confidential support to help adjust to living in Canada, both for the individual and family
  • Strategies to deal with stress of settling in a new country
  • Confidence to seek services independently in the future

Services can be provided through various means depending on need which may include in person at the office, in the home, in the community, or remotely via phone, social media or online.

  • Clients from all referral points including Resettlement Assistance Program (RAP), service providers (eg. settlement workers, community workers) or self-referrals
  • Permanent resident
  • Protected Person as defined in S. 95 of IRPA
  • Individuals who have been selected to become permanent residents, and who have been informed by a letter from IRCC
  • Priority given to newcomers who have been in Canada five (5) years or less and those facing multiple vulnerabilities
Locations Available


  • Office and/or home base support
  • Escort accompaniment services
  • Development of individualized settlement action plans
  • Life skills supports
  • Crisis intervention support
  • Referrals to specialized supports

Contact us

Call: 604-522-5902
Email: Map@issbc.org

For the latest updates on immigration to Canada for displaced Ukrainians and the Afghan Humanitarian Resettlement Initiative, visit -issbc.org/uarupdates