What we do

We support newcomers facing multiple challenges in adjusting to life in Canada such as:

  • Family breakdown
  • Language barriers
  • Social isolation
  • Economic pressures
  • Single parenting
  • Domestic violence
  • Medical/mental health concerns
  • Pre-migration trauma
  • Prolonged previous stay in refugee camps


  • Services are available in select first languages
  • Information, orientation and referrals on Canadian systems including schools, health care, housing and recreation
  • Confidential support to help adjust to living in Canada, both for the individual and family
  • Strategies to deal with stress of settling in a new country
  • Confidence to seek services independently in the future
  • Targeted supports for individuals, families, youth, young adults and LGTBQ+.

Case management services can be provided in person at the office, in the home, in the community, or remotely.

  • Permanent resident
  • Protected Person as defined in S. 95 of IRPA
  • Individuals who have been selected to become permanent residents, and who have been informed by a letter from IRCC
  • Priority given to newcomers who have been in Canada five (5) years or less and those facing multiple vulnerabilities
Locations Available

Contact us

Call: 604-522-5902
Email: Map@issbc.org