Settlement Orientation Services (SOS) offers a step-by-step video series to help you process your refugee claimant application from finding the correct documents to submitting your work permit application online. See video series below available in English, Arabic, Farsi and Spanish.

PR Application Part 1 –  Finding the Documents


View in other languages

Arabic – عربي

Farsi – فارسى

Spanish – Español


PR Application Part 2 – Generic Schedule A Form


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Arabic – عربي

Farsi – فارسى

Spanish – Español


PR Application Part 3 – Schedule 14 Additional Family Information Form


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Arabic – عربي

Farsi – فارسى

Spanish – Español


PR Application Part 4  – Submitting Application Package


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Arabic – عربي

Farsi – فارسى

Spanish – Español


Travel Documents


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Arabic – عربي


Farsi – فارسى

Spanish – Español


Health Insurance IFH MSP


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Arabic – عربي


Farsi – فارسى

Spanish – Español


Finding and Filling Your Work permit Application Online


View in other languages

Arabic – عربي

Farsi – فارسى

Spanish – Español


Submitting Your Work Permit Application Form Online


View in other languages

Arabic – عربي

Farsi – فارسى

Spanish – Español