Position:                          Career Facilitator  – Second language an asset  

Job Quest Program – Vancouver and Burnaby

Temporary Full-Time position at 32-35 hours per week starting as soon as possible until March 2023


REPORTS TO: Manager – Job Quest

SUMMARY: Provides individualized and/or group employment and career counselling services to eligible clients. Assists IRCC eligible and non-IRCC clients with social and economic integration in the Province. Understand barriers of Newcomers, Temporary workers, Naturalized Citizens, Provincial nominees who are awaiting their permanent residency approvals, post secondary international students, and refugee claimants.

Connects clients to the community, access labour market information and supports, and upgrade their English language proficiency where appropriate. Willing to learn and understand other employment programs offered at ISSofBC. Passionate to work with clients, understanding their uniqueness and willing to customize service based on their needs.


  • Assesses client needs (including strengths and barriers), to develop an individualized settlement employment plan which outlines a strategy to achieve settlement success based on identified needs, available services and community supports.
  • Assists clients with determining their skill base, occupational interests and key work experience. Assist in identifying appropriate job target area for employment and/or further training.
  • Supports clients to set goals and priorities and to develop a realistic action plan towards achieving employment and training goals. Regularly monitor, revise as necessary, and follow-up on action plan with clients.
  • Facilitates development of resumes and other tools to assist clients in obtaining employment/funding.
  • Provides individual support and para-counselling as required.
  • Assists clients to access services and programs, make appointments and complete forms. Provide interpretation/translation services and orientation information.
  • Conducts workshops on relevant employment topics. Partners with community groups to provide outreach sessions, workshops and community development activities.
  • Participates in the development of activities, lesson plans and program hand-outs consistent with established curriculum. Reviews, evaluates and makes recommendations to improve workshops to ensure effectiveness, relevance and service quality.
  • Effectively use online training material of Job Quest on Moodle
  • Participates in marketing and promotional activities.
  • Performs service bridging by serving as a resource to clients, staff of external agencies and employers regarding cultural interpretation on issues, client needs and related projects and services.
  • Enters client information and service interventions into centralized database as client service occurs.
  • Provides input to narrative reports as required.
  • Performs other related duties as assigned.


Completion of a Diploma or Degree in the social sciences, counselling or related discipline supplemented by a minimum of two (2) to three (3) years’ experience in career/employment counselling preferably with newcomers to Canada OR and equivalent combination of education, training and experience acceptable to the employer. A Career Development Practitioner Certificate is an asset.

Written and oral fluency in Arabic or Tigrinya is an asset.

Skills and Abilities: 

  • Ability to communicate effectively in both written and oral English at all levels of the organization.
  • Demonstrated ability to deal effectively and courteously with clientele, staff and the public who may come from differing cultural and linguistic backgrounds.
  • Proven career/employment counselling skills; well-versed in Canadian job search strategies and techniques.
  • Strong analytical, assessment, para-counselling, and facilitation skills.
  • Demonstrated experience in developing and facilitating groups and short-courses.
  • Ability to set and maintain boundaries with clients and manage self-care.
  • Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
  • Proficiency in all aspects of Microsoft Office.
  • Possession of and the ability to maintain a clear provincial criminal record check.
  • Physical ability to carry out the duties of the position.

Proof of COVID-19 Vaccination is required.

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team. 

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Closing Date:  By 4pm, Thursday, September 9, 2022

Role Salary Range:  $24.75– $32.35  per hour

Expected Starting Range:  $24.75 – $26.27.  Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. 

Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.

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