At ISSofBC we believe in:

  • Passion Helping immigrants start and build a future in Canada
  • Diversity Acceptance of individuals’ unique needs and aspirations
  • Teamwork When you succeed, we succeed


The IGNITE program supports immigrants and refugees to navigate local entrepreneurship and design, develop and launch their own business start-up.

In IGNITE we believe that our clients deserve a proactive partner who helps them succeed. We bring empathy, are forward-thinking, and we’re constantly iterating our tools and processes to deliver a proactive client experience in a fast-changing environment.

As an Assistant Manager for IGNITE, you will assist with the day-to-day operations of the program by supervising and/or co-ordinating the activities of the Service Assistants and Business Advisors. You will support with recruitment of staff and program participants, curriculum development/enhancement, training implementation, project evaluations, and reporting/administrative functions.

How You’ll Make a Difference

Leadership and People Management

  • Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and clients
  • Manage the operations of the department with the support of the Program Manager
  • Fulfillment by maintaining sound knowledge of all Program functions, tasks, policies, procedures, and systems

Client Experience

  • Assist in crisis management and follow-up for high needs clients including co-ordinating interventions with appropriate agencies. Provide individual and group para- counselling related to entrepreneurial employment as required
  • Ensure that entrepreneurship services and interventions provided are consistent with program objectives and funder’s prescribed process


  • Review client files to ensure files are completed and closed as per established procedures, reporting system to ensure accuracy of data transferred
  • Identified service gaps and make recommendations to address these issues
  • Assist in the development of seminars/webinars/on demand education on a variety of business topics including, but not limited to Business Planning for the program
  • In collaboration with the Program Manager, assist in program marketing, development of service enhancements and community partnerships
  • Provide backup and client overflow support for the Ignite team, in all aspects of client services, during busy periods, breaks and staff vacations
  • Performs other related duties as assigned

What You Bring

  • Baccalaureate in Social Services, Business Administration, Public Policy, Education
  • OR related field supplemented by a minimum of three (3) to five (5) years’ recent related employment services work experience
  • Minimum of two (2) years’ experience as a supervisor or manager in a mid-size organization
  • Additional training in Conflict Resolution, Staff Training and/or Coaching is preferred
  • Awareness of technical skills in operational excellence
  • Understanding of what it takes to start a business and small business in BC.

What Makes You a Change Maker

  • A natural connector with an entrepreneurial mindset
  • A passion for client success, workforce relevance and the local entrepreneurial business environment, including issues and trends.
  • A bright leader with an inclusive approach to hiring, training, and staff evaluation
  • Creativity & innovation in marketing the program
  • New and exciting ways to help clients in problem-solving and finding pathways to business success
  • Bold curiosity and a willingness to learn new technology with previous experience with Microsoft Office, Zoom and Microsoft Teams
  • Can-do attitude with resilience and perseverance
  • Possession of and the ability to maintain a clear provincial criminal record check.

ISSofBC Value Proposition

  • Competitive salary ($25.31 – $33.08 per hour). Education, training, experience, and internal equity will be taken into consideration when being placed on the salary grid.
  • Extended health and dental benefits
  • 105 hours of vacation and 35 hours of personal leave
  • 100% Employer matched RRSP contributions
  • Hybrid work opportunity
  • Collaborative peers with a wide range of backgrounds and talents
  • Inclusive culture
  • Innovative workplace with opportunity for new approaches

If you are passionate about making a difference, apply now!

Start Date: As soon as possible

Location: Surrey

Position: Regular full-time at 35 hours per week

Closing Date: By 4 pm on Thursday, January 27, 2022, or open until position is filled

Email applications must include: “2021-Ignite-04A” and can be sent to:

This is a reposting.  Previous applicants need not re-apply.  Applicants must be eligible to work in Canada.  We thank all applicants; however, only those shortlisted will be contacted for an interview.

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