“Helping immigrants build a future in Canada”


The Opportunity:

As the Director of People & Culture for the Immigrant Services Society of BC (ISSofBC) you will have a clear mandate to be the driving force behind the organization’s strategic objective of building a more engaged and people-centric organization.

Reporting to the CEO, and a valued member of the Senior Executive Team (SET) and Senior Management Group (SMG), you will be responsible for all aspects of human resources, providing guidance and leadership in employee relations and talent management. Through your ability to influence others, you will achieve buy-in from stakeholders to mobilize organization-wide values-driven strategies, programs, and initiatives that align with the strategic plan and HR best practices.

The Director, People & Culture is a key leadership role which will bring new perspectives and knowledge to the ISSofBC senior team.


The Organization:

The Immigrant Services Society of BC (ISSofBC) is one of the largest immigrant-serving agencies in Canada, with a national and international reputation in the field of migrant issues and services for immigrants and refugees. Since 1972 we’ve been providing a variety of support services for immigrants and refugees to help them get settled, find careers and learn all they need to know about starting their new lives in Canada. Through our dedicated staff, volunteers and community partners, we provide settlement, education and employment services for over 20,000 clients every year.

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. The work culture finds strength in diversity of backgrounds, lived experiences, and identities.

Celebrating our 50th anniversary in 2022, we’ve developed an ambitious strategic plan that builds on our track record of success and aims to position the organization for even greater future impact and opportunity.


The Ideal Candidate:

As Director, People & Culture you will bring exceptional leadership, communication, and team-building skills to the role, promoting a culture of collaboration, inclusion, excellence, and continuous improvement within ISSofBC’s diverse culture and establishing credible and trusted relationships both internally and externally.

A true Human Resources professional, you bring proven success in facilitating and supporting culture transformation through your ability to connect and build credibility at all levels of the organization. You are a seasoned leader who is confident in your knowledge of all aspects of HR practices and can provide expertise and support in the areas of Talent Management, Performance Management, Employee Relations, Employee Engagement, Diversity & Inclusion, Policy and Procedure Development, and HR Compliance. You are adept at conflict resolution; you influence others through your exemplary written, verbal and presentation skills. A strong leader who works collaboratively with peers, you are a caring mentor and coach to your team.

The Role:

With over 400 regular and on-call staff, many having lived migration-related experiences as former refugees and immigrants, ISSofBC has a unique culture that invites recognition and celebration. ISSofBC has identified a key strategic goal to develop and implement effective people and culture practices throughout the organization. This role will be at the forefront of this work, providing strategic counsel and guidance, and leading a range of initiatives and change management processes to support current and anticipated future organizational growth with a mandate to build employee engagement.



  • Strategy and Counsel: as a member of the SET and SMG, contributes to strategic and business planning, leads organizational People and Culture strategies, provides counsel and guidance on critical HR and People issues, provides timely management of all legal, safety and health issues, implements HR best practices, develops and delivers policies and procedures, adheres to accreditation requirements and provides timely updates to the Board on the progress of HR strategies.
  • Employee Relations and Engagement: leads the development and design of people-centric organizational culture and employee engagement strategies, develops and delivers robust Performance Management and Training, and collaborates with Communications and Marketing teams to ensure effective internal staff communications.
  • Recruitment and Retention, Compensation total Rewards: develops a comprehensive plan for recruitment and retention of top talent and develops succession plans and workforce plans as well as compensation and total rewards plans to ensure equity and market competitiveness.
  • Diversity, Equity and Inclusion Strategy: working with the CEO and SET, develops strategies to encourage a healthy, inclusive and diverse workforce that is free of bias.
  • Health and wellness: develops policies for health, safety and wellness and encourages a proactive approach to mental health and psychological wellbeing in the workplace.
  • Team Leadership: leads, coaches and mentors the HR team of HR professionals to be a high-functioning collaborative and mission-driven unit.
  • Relationship building: collaborates across the organization and acts as a representative within the community.
  • Administration: manages the department and the HRIS system.


  • Masters level education in a business, HR or labour relations field, or related discipline.
  • CHRP (Chartered Professional in Human Resources) designation.
  • 10 years of related progressive HR/people practice experience in a complex organizational
  • Full-cycle HR Program Management: proven track record of leadership and program management in full-cycle human resources, including recruitment and retention, training and development, employee relations / engagement, compensation, performance management, etc.
  • Sector knowledge and experience: a true understanding, appreciation, and empathy with the values and practice of the social services sector is critical, and experience gained in a range of sectors and industries would be a bonus.
  • Professional: brings deep knowledge of current HR industry best practices, standards, and performance measures. Experience in accreditation programs desirable.
  • DEI Strategy Development: contributes to organizational DEI strategy development and implementation. Demonstrated cross-cultural experience and/or knowledge of immigrant settlement and integration issues.
  • Tech-savvy: digitally adept, knowledgeable, and current on HR systems and automated solutions.
  • Proven Leader: leadership and contribute to building and participating in high-performing teams. Ability to act as a coach and mentor to all levels of staff and management.
  • Strong communicator: demonstrated abilities in effective communications, conflict resolution, and negotiating skills. Strong oral, written, and presentation skills.
  • Administrator: Strong organizational and budget management skills.
  • Multi-tasker: Ability to manage complex work responsibilities and competing priorities and projects while maintaining effective collaborative processes. Demonstrated problem-solving abilities.
  • Valid BC Driver’s License and access to a vehicle.



ISSofBC’s work culture finds strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to the ISSofBC team. 




Please send your resume and a cover letter explaining why you are a great fit  for this unique opportunity to: opportunities@kmclaughlin.com


We truly appreciate all applicants; however, we will be in contact with only those selected for an interview.

For more information please contact:

Nancy Beaty, Senior Associate

604.700.4116              |   nancy@kmclaughlin.com

Kathy McLaughlin, Principal

604.728.0080              |   kathy@kmclaughlin.com

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