Duties/Responsibilities:

  • Support airlines by overseeing aircraft ground-handling services station operations including but not limited to wide-and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service liaison, and identification of new business opportunities. Reports directly to the Ramp Manager.
  • Understand contract requirements and customer expectations.
  • Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
  • Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.
  • Know company policies and interpret manuals in order to relate the interpretations to subordinates.
  • Monitor and/or conduct required training of personnel.
  • Provide employee counseling and discipline as needed.
  • Be responsible for the security of company funds, supplies and equipment.
  • Be responsible for insuring compliance with established company safety policies and procedures.
  • Maintain working relationship with customers and provide prompt response to service requests.

Qualifications/Requirements:

  • Must be able to lift up to 32kg.
  • Must be able to stand, lift, bend, push and pull for extended periods of time.
  • Must be willing to work in all types of elevated noise levels within the airport environment
  • Two years’ progressive management experience including customer service, ground handling of commercial aircraft
  • Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.
  • One-year minimum experience handling wide-and/or narrow-body aircraft.
  • Familiar with GSE maintenance procedures preferred.
  • Strong communication skills to converse professionally with customers and employees.
  • Computer skills required

*** To Apply: For ISSofBC clients, please contact your Employment Counselor or Career Facilitator. For others, please contact 604-684-2561, or email: employersolutions@issbc.org