Position:                              Settlement Wellness Case Manager – Arabic

Settlement Services – Metro Vancouver location

Regular full-time position at 35 hours per week starting as soon as possible


Provides trauma and settlement informed, one on one and group support to eligible IRCC clients and families on coping with change, mental health, and well-being promotion. Refers clients at risk due to challenges pertaining to their pre-migration and settlement experience. Provides short-term and/or transitional para-counselling for settlement clients in crisis including settlement case managed clients. Delivers coping with change and well-being orientation in groups, family, or individuals to all newly arrived Government Assisted Refugees (GARs) in conjunction with the Resettlement Assistance Program (RAP) Team.

Reporting to: MAP – Manager


  • Conducts mental health and well-being needs assessment and plans based on outcomes; helps eligible clients’ meet their settlement plan goals.
  • Establishes a settlement crisis support plan for clients requiring lower levels of mental health support in conjunction with RAP and settlement case managers.
  • Delivers orientation/ information sessions to all newly arrived GARs on an individual, family or group basis on coping with change and well-being techniques in a settlement context in conjunction with the Resettlement Assistance Program (RAP) team.
  • Makes referrals to other mental health and wellness resources and services.
  • Provides non-clinical crisis counselling support to eligible clients.
  • Provides clients with information on community resources and how to access mental health services and programs in the community.
  • Provides para-professional counselling on a short-term or transitional basis to clients in crisis.
  • Develops and delivers mental health and well-being workshops/peer support groups to multi-barrier clients with a priority on active clients within the Moving Ahead Program.
  • Participates in approved sectoral and community networks as required.
  • Performs other duties as required.


Degree in Social Services, Psychology or related field supplemented by a minimum of three (3) years recent related crisis para-counselling experience with multi-barrier, at-risk clients OR an equivalent combination of education, training, and experience acceptable to the employer.  Preference may be given to candidates with fluency in targeted languages. Other languages considered an asset.

Skills and Abilities:

  • Demonstrated ability to communicate effectively in both written and oral English.
  • Demonstrated ability to deal effectively with clientele, staff, and the public from differing cultural and linguistic backgrounds.
  • Demonstrated experience in developing, organizing, and facilitating workshops.
  • Ability to set and maintain boundaries with clients and manage self-care.
  • Proficiency in all aspects of Microsoft Office Suite.
  • Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
  • Conducts a needs assessment on each client admitted into the case management stream. Assists clients in setting goals/priorities and developing a realistic action plan(s) which may include: one-to-on and/or personalized family support, settlement information, individual and group workshops, practical assistance and supported access to services. Provides ongoing monitoring of action plan(s).
  • Possession of and the ability to maintain a clear provincial criminal record check.
  • Ability to carry out the duties of the position.

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team. 

Applications must include “2022-Settlement-37” in the subject line and can be sent to: jobs@issbc.org

Closing Date:  open until filled

Salary Rate:  $24.75 – $32.35 per hour. Education, training, experience, and internal equity will be taken into consideration.

Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.


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