At ISSofBC we believe in:

  • Passion Helping immigrants start and build a future in Canada
  • Diversity Acceptance of individuals’ unique needs and aspirations
  • Teamwork When you succeed, we succeed

Watch our video Why I Love Working Here


The Career Paths Program supports skilled immigrants and refugees to fast-track their re-credentialing and employment journey in British Columbia. We do so through customized one-on-one career coaching, group and self-paced online learning on career development and standards in BC, local connections to mentors and skilled professionals, on-site employer tours and networking events, and access to skills enhancement services to fund regulatory or skills upgrading requirements in our clients’ chosen occupations.

In Career Paths, we believe that with career support from our Career Strategists, Resources Advisor, and Employer Relations Specialists, all our clients can re-align and re-enter their chosen profession here in BC. Our services are tailored to your individuals’ education, training, and professional experiences.

As a Service Assistant, you will report to the Senior Manager Career Paths, and you will perform reception and administrative support functions for the program. Screen, register and set up appointments for clients. You will assist in the areas of program marketing, expense reporting, including client skills enhancement services, reimbursement and/or direct payments, database maintenance, record-keeping, and event/workshop preparation. You will maintain records and files using the required software program and enter data using the required database program.

How You’ll Make a Difference

  • Performs reception and clerical duties related to the Career Paths Program including word processing, filing, copying, processing mail, collating documents, and receiving visitors through reception desk duties at our service delivery locations. Responds to and transfers phone calls as required
  • Enters client service record information into a centralized database. Once entered, updates and maintains information in the database
  • Generates contractual program-specific statistical reports and any other reports at the request of the Senior Manager
  • Prepares and updates program information and marketing materials, including desktop publishing and production; arranges translations of marketing materials as needed
  • Assists counsellors in preparing logistics for the conduct of information sessions, workshops, and marketing activities. Under specific instructions, conducts follow-ups with clients
  • Prepares purchase orders and cheque requisitions for signature by the Senior Manager ensuring that all supporting documentation is provided. Process signed documentation to Finance in a timely manner and according to established procedures
  • Contacts internal/external case managers, including subcontractors and ISSofBC staff, service providers, community organizations, employers, professional associations, and educational institutions to obtain or provide information and build positive working relationships
  • Prepares bi-weekly expense reporting, including payment reimbursement or direct-payment processing on behalf of clients using skills enhancement services in the program
  • Performs other related duties as assigned

What You Bring

Completion of a certificate or diploma in office administration, business, or related discipline supplemented by a minimum of one (1) year of related experience preferably in a related social service field; OR an equivalent combination of education, training, and experience acceptable to the employer.  Fluency in a second language is an asset.

What Makes You a Change Maker

  • A natural connector with a can-do attitude
  • A passion for client-oriented services with a willingness to help the team and the organization achieve desired objectives and targets
  • Creativity & innovation in marketing the program
  • New and exciting ways to manage time and resources efficiently
  • Bold curiosity and a willingness to learn new technology with previous experience with Microsoft Office, Zoom, and Microsoft Teams
  • Possession of and the ability to maintain a clear provincial criminal record check.

ISSofBC Value Proposition

  • Role Salary Range: $21.03- $26.68 per hour
  • Expected Starting Range: $21.03 – $22.32. Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually
  • 105 hours of vacation and 35 hours of personal leave
  • Extended health and dental benefits
  • Employer matched RRSP with contributions up to 5%
  • Hybrid work opportunity
  • Collaborative peers with a wide range of backgrounds and talents
  • Inclusive culture
  • Innovative workplace with opportunity for new approaches

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team. 

If you are passionate about making a difference, apply now!

Start Date: as soon as possible

Location: Surrey, Burnaby, New Westminster, and Vancouver

Position: 2 Regular full-time positions at 35 hours per week

Closing Date: By 4 pm on Wednesday, May 25, 2022

Email applications must include: “2022-CP-11” and can be sent to:

Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.­

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