Position:                               Service Assistant – Second language is an asset

Settlement Services/SOS  – Vancouver

Regular full-time position at 40 hours per week from Mon-Fri (some Saturdays)


Summary: Is responsible for providing administrative support and reception at a designated ISSofBC Immigrant Services Centre.

Reporting to:  Manager – Settlement


  • Performs reception and clerical duties related to the Immigrant Services Centre including word processing, filing, copying, faxing, processing mail, collating documents, and receiving visitors. Responds to and transfers phone calls as required.
  • Inputs client and program information and statistics into ISSofBC’s database. Once entered, updates and maintains information as required.
  • Provides information to clients and internal contacts regarding available services. If clients are requesting services which are not provided at the Immigrant Services Centre, refers individuals to appropriate external agencies.
  • Prepares and updates service information and resources. Distributes and posts information in designated areas and via approved email lists.
  • Prepares purchase orders and cheque requisitions for signature by the Manager ensuring that all supporting documentation is provided. Process signed documentation to Finance in a timely manner and according to established procedures.
  • Responds to reports of technical problems related to photo-copiers, fax machines, printers and computers. If unable to resolve the issue refers matter to Manager or appropriate department.
  • Coordinates meetings including notification/confirmation, facility booking, audio-visual equipment and catering.
  • Generates program specific and other reports at the request of the Manager.
  • Performs other duties as assigned.


Completion of a certificate or diploma in office administration, business or related discipline supplemented by a minimum of one (1) year of related experience preferably in a related social service field; OR an equivalent combination of education, training and experience acceptable to the employer. Farsi, Dari and/or Arabic language considered an asset.

Skills and Abilities:

  • Ability to communicate effectively in both written and oral English.
  • Demonstrated ability to deal effectively and courteously with clientele, staff and the public who are from differing cultural and linguistic backgrounds.
  • Demonstrated proficiency in all aspects of Microsoft Office software and experienced in entering information into databases.
  • Demonstrated ability to manage time and resources effectively.
  • Ability to set and maintain boundaries with clients and manage self-care.
  • Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
  • Possession of and the ability to maintain a clear provincial criminal record check.
  • Ability to carry out the duties of the position.

Proof of COVID-19 Vaccination is required.

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team. 

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Closing Date: Open until filled  

Role Salary Range:  $21.03 – $27.49 per hour

Expected Starting Range: $21.03 – $22.32.  Dependent on education, training, experience, and internal equity.  Wage grids are reviewed annually. 

Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.

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