ISSofBC Volunteers play a key role in achieving the organization’s mission, “helping newcomers build a future in Canada.” Without volunteers, ISSofBC would simply not be able to function and deliver its program and services crucial to supporting newcomer clients.

Assignment Title:
Office Admin Support Volunteer


Location of Assignment:


ISSofBC Langley
20430 Fraser Hwy, Langley, BC V3A 4G2




Vaccination Policy
Please refer to our volunteer website

Mandatory Vaccine Policy


Volunteers for this position support ISSofBC by performing a wide variety of clerical duties. As a newcomer, you will gain experience in an office environment. You can use your volunteer experience to integrate yourself into the community, meet new people; build your resume and increase your chances of finding paid work opportunities.

Key Duties & Responsibilities

  • Provides reception, clerical, and administrative support to ISSofBC programs
  • Organizes, arranges, and maintains inventory of office supplies in the storage room
  • Answers telephone and electronic enquiries and relay telephone calls and messages
  • Greets visitors, partners and clients, ascertain nature of business and direct visitors to appropriate settlement workers
  • Sorts and files documents according to established filing systems
  • Provides interpretation services between clients and settlement workers, whenever applicable
  • Provides general information to clients and the public regarding ISSofBC, its programs and services
  • Enters volunteer hours on the specified volunteer database system.
  • Maintains confidentiality and privacy of clients who visits the office
  • Participates in orientation, ongoing training sessions, weekly check-ins, exit interviews, and volunteer recognition
  • Operates photocopy machine, whenever necessary



  • Excellent command of the English language and communication skills
  • Familiarity with Microsoft Office 365 email platform
  • Advanced English level – Canadian Language Benchmark or CLB 9 or higher
  • Familiarity/experience in office admin support
  • Cross-cultural experience or commitment to learn about others’ culture

Skills, Abilities, and Attitudes

  • Service-oriented
  • Ability to converse with people from various backgrounds and levels of English-speaking skills
  • Working knowledge of ISSofBC as well as community programs, services, and resources
  • Proven ability to share ISSofBC program and services to walk-in clients, whenever necessary
  • Proven ability to build and maintain positive and professional relationships with clients, partners, visitors, staff, and other volunteers
  • Active listener and patient
  • Flexible is open to change and new information; rapidly adapts to new information, or changing conditions
  • Attention to detail, double-checks the accuracy of information and work product to provide accurate and consistent work.
  • Excellent interpersonal skills and can function well in a diverse cultural atmosphere
  • Demonstrates a genuine interest in learning more about newcomer experiences
  • Ability to work independently or with another volunteer

Other requirements

  • Volunteers for this role must be at least 18 years old
  • Completion of the volunteer information session
  • Completion of training sessions
  • Successful volunteers must submit proof of vaccination (COVID-19)

Boundaries and Expectations

  • Always respect confidentiality
  • Respect clients, partners, and visitors
  • Maintain professional relationships (exchanging of phone numbers is discouraged, engaging clients on social networking sites should be avoided)

Risk Assessment, Support, and Supervision

This volunteer position is medium risk. Volunteers in this position will require supervision at regular intervals. Support is always available whenever necessary.


Volunteers for this position are required to complete the following:

  • General Volunteer Orientation Session
  • Office Orientation and Telephone Etiquette in the workplace


Volunteers will have the opportunity to:

  • Access specific training for the role.
  • Learn more about the migration, settlement, and integration process
  • Request for Volunteer Confirmation Letter
  • Increase cultural competency and learn different perspectives through the lens of newcomer immigrants
  • Enhance office administrative skills
  • Add Canadian experience to resume (or close the gap)

Time Frame / Level of Commitment

  • Volunteers must commit to a minimum of five (5) months
  • Potential volunteers must be available 3 times per week for at least 5 hours, between December 2022 – April 2023
  • Possible placement extension upon agreement
  • Period of volunteering – Long Term

Application Process and Screening Measures

  • Interested volunteers must fill out the online application
  • Once the application form is complete, the potential volunteer will undergo an in-person interview (following ISSofBC COVID-19 safety protocols)
  • Potential Volunteers must be willing to travel to the Langley office
  • The potential volunteer must successfully pass the vulnerable sector Police Information Checks through the RCMP, or the Criminal Records Check through the BC Ministry of Public Safety and Solicitor General
  • It will take at least 5 business days for us to contact you once your application has been received. The volunteer screening process generally takes 3 to 4 weeks to complete

Frequency of the recruitment for the position

Ongoing, quarterly.

Staff Contact

For questions and clarifications, please contact:

Leo Cabasag
Coordinator, Volunteer Programs
Telephone Number: 604-351-4519
Email address:

Qualifications Required

  • Criminal Records Check Must be at least Yes