Settlement Program – Burnaby/New West

Regular full-time position at 35 hours per week starting as soon as possible

 

Summary:

Is responsible for facilitating service interventions in first language to support the transition of vulnerable immigrant and refugee populations in their adaptation to Canadian society.

 

Reports to:

Manager – MAP

 

Responsibilities:

  • Conducts a needs assessment on each client admitted into the case management stream. Assists clients to set goals/priorities and develop a realistic action plan(s) which may include: one-to-on and/or family personalized support, settlement information, individual and group workshops, practical assistance in and supported access to services.  Provides ongoing monitoring of action plan(s).
  • Provides individual/group orientations and workshops oriented to assist in the settlement process and community connections such as: Canadian culture/basis norms of conduct; public services; community resources including legal, school, medical care and social service systems; how to access services and the responsibilities of immigrants and refugees as beneficiaries of these services and systems. Arranges for the provision of interpretation services as required.
  • Refer clients to appropriate community resources based on assessed needs. Assist clients to access services, make appointments and complete forms.
  • As required, provides enhanced support and short-term adjustment counselling on specific settlement-related issues that may hinder the settlement process e.g. family and cultural adjustment, navigating specific immigration processes.
  • Enters client information and service interventions into centralized database as client service occurs. Provides narrative into reports as required.
  • Organize and facilitate workshops and courses, arranging for external speakers as appropriate.
  • Performs service bridging by serving as a resource to clients and staff of external agencies regarding cultural interpretation on issues, client needs and related projects and services.
  • Participate in approved sectoral and community networks. In first language, may develop resource materials and write news articles on settlement topics.
  • Performs other related duties as assigned.

 

Qualifications:

Diploma in Social Sciences, counselling, or a related discipline acceptable to the employer supplemented by a minimum of one (1) to (2) years of experience in a client-oriented position, preferable in an immigrant settlement service-related field OR an equivalent combination of education, training, and experience acceptable to the employer. Fluency in Tigrinya or Arabic language is required.

Skills and Abilities:

  • Ability to communicate effectively in both written and oral English at all levels of the organization.
  • Demonstrated ability to deal effectively and courteously with clientele, staff and the public who come from differing cultural and linguistic backgrounds
  • Proficiency in MS Word.
  • Demonstrated ability to manage time and resources effectively. Current knowledge of legislation, services and information affecting immigrants and refugees including issues facing newcomers.
  • Demonstrated experience in developing and facilitating groups.
  • Ability to set and maintain boundaries with clients and manage self-care.
  • Service-oriented with a demonstrated willingness to help the department and the organization achieve desired objectives and targets.
  • Possession of and the ability to maintain a clear provincial criminal record check.
  • Physical ability to carry out the duties of the position.

 

 

Applications must include “2021-Settlement-38” in the subject line and can be sent to: jobs@issbc.org

Closing Date:  By 4 pm, Friday, October 15, 2021

Salary Range:  $23.32 – $24.75 per hour (based on training and qualifications)

 

Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.

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