Immigrants Services Society of BC (ISSofBC) Langley
Settlement–Volunteer Programs

Every year, ISSofBC helps eligible newcomer individuals file their tax returns. Newcomers individuals must have filed their taxes at least three of the five years before they apply for citizenship, but for most of them, filing their taxes can be overwhelming and complex. As a Volunteer Tax Preparer you can help ease their burden by providing basic tax preparation services, for free.

The Tax Clinic Program is a collaboration between ISSofBC and CRA’s Community Volunteer Income Tax Program (CVITP).

Assignment Title: Tax Clinic Volunteer
Location of Assignment: ISSofBC Langley
20430 Fraser Hwy
Langley, BC V3A 4G2
Delivery: In-Person
Vaccination Policy Please refer to our volunteer website
Mandatory Vaccine Policy

 Key Duties & Responsibilities:

 Volunteers for this position must:

  • Prepare taxes for clients with a modest income and simple tax situation
  • File tax returns electronically using CRA-CVIPT approved software
  • Keep taxpayer information secure and confidential
  • Present schedule with time available for the months of Feb, March, April, and May 2023
  • Have filed their taxes in the previous years
  • Have their own laptops/computers
  • Be comfortable with computers
  • Be available to provide support either online or in-person
  • Never charge for services


Knowledge, Skills, Abilities, and Attitudes

  • Computer skills – you possess a strong knowledge in using computers/laptops along with the CRA-CVITP approved software. You are also expected to respect the Canadian Human Rights Act and the Canadian Charter of Rights and Freedoms. Therefore, you must respect all CVITP participants regardless of their race, disability, sexual orientation, gender identity, marital status, age, or religion.
  • Professional – you have the proven ability to build and maintain positive and professional relationships with service users/clients, staff, and other volunteers
  • Empathy – you are a good listener, patient and empathetic toward the newcomer clients
  • Initiative – being proactive and having the ability to assess the situation and take necessary actions will help you excel in your placement.
  • Commitment – as a volunteer, you display a strong personal commitment to successfully complete your assignment and fulfill all your work shifts.


Volunteers for this position must complete the in-person training delivered by ISSofBC as well as the online training hosted by CRA in February 2023


  • Completion of the information session
  • Successful Volunteer Interview
  • Completed CVITP registration
  • Completed EFILE and REPID Registration
  • Successful vulnerable sector Police Information Checks or Criminal Record Checks
  • Successful volunteers must also submit proof of vaccination.
  • Attendance in all CVITP and ISSofBC Mandatory Training sessions (in-person and online)


Volunteers will have the opportunity to:

  • Receive ISSofBC and CRA-CVITP role-related training
  • Receive Letter of Appreciation from CRA-CVITP and ISSofBC
  • Have access to tax software for free

Risk Assessment, Support, and Supervision:

This volunteer position is medium risk. Volunteers in this position will require supervision at regular intervals. Support is always available whenever necessary.

Time Frame / Level of Commitment:

  • Volunteers must be available to attend training (December 2022 and February 2023)
  • Volunteers for this position must commit to 5 to 10 tax clinic sessions from March 2023 to May 2023
  • Potential volunteers must be available at least once a week for 3-6 hours
  • Weekday or Weekend (In-person)
  • Possible placement extension upon agreement
  • Period of volunteering – Short-term to long-term

Application Process and Screening Measures:

  • Interested volunteers must fill out the online application
  • Once the application form is complete, the potential volunteer will undergo an in-person interview (following ISSofBC COVID-19 safety protocols)
  • Potential Volunteers must be willing to travel to the Langley office
  • The potential volunteer must successfully pass the vulnerable sector Police Information Checks through the RCMP, or the Criminal Records Check through the BC Ministry of Public Safety and Solicitor General
  • It will take at least 5 business days for us to contact you once your application has been received. The volunteer screening process generally takes 3 to 4 weeks to complete

Frequency of the recruitment for the position:

Every Winter – Starting December 2022 to January 2023.
We will respond to inquiries starting December 2022.


For questions and clarifications, please contact:

**Please review the requirements prior to contacting the program. Thank you.