ISSofBC Welcome Centre – Vancouver

Regular part-time position at 20 hours per week starting as soon as possible

Monday to Friday, 2:30 pm – 6:30 pm (Work schedule may change)



Reporting to the Facilities Manager, performs receptionist and clerical duties at ISSofBC Welcome Centre location.



  • Responds to all incoming phone calls. Provides general information about various ISSofBC programs, training, and other activities. Receives and transmits messages. Transfers calls to appropriate department or staff member as required.
  • Greets walk-in clients, students, volunteers, visitors, and the public. Responds to general inquiries about services and programs provided. Refers individuals to appropriate contacts within the organization. If clients are requesting services that are not provided at Welcome Centre, refer individuals to appropriate external agencies.
  • Monitors the flow of clients, students, volunteers, visitors, and the public to prevent unauthorized entry.
  • Maintains order in the reception area i.e. no cell phone use, no loud noise, talking, etc.
  • Responds to security/emergency incidents in accordance with established policies and procedures. Reports any incidents promptly to the Facilities Manager or designate.
  • Maintains and updates Reception Resource Manual. Ensures flyers/brochures displays are tidy and adequately stocked with current materials.  Post information on designated bulletin boards and ensures boards are tidy and up to date.
  • Assists administrative staff with clerical functions such as photocopying, faxing, etc. Assembles information kits.
  • Assists in special events and activities such as AGM.
  • Performs other related duties as assigned.



Completion of a certificate or diploma in office administration, business or related discipline supplemented by a minimum of one (1) year of related experience preferably in a related social service field, OR an equivalent combination of education, training and experience acceptable to the employer.  Fluency in a second language is an asset.


Skills and Abilities:

  • Ability to communicate effectively in both oral and written English.
  • Ability to deal effectively and courteously with culturally diverse clientele, staff, and the public.
  • Demonstrated proficiency in MS Word and Internet.
  • Demonstrated ability to manage time and resources effectively.
  • Ability to carry out the duties of the position.


Proof of COVID-19 Vaccination is required.

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team. 


Watch our video How It Is Working Here

Watch our video How Long I Have Been Working Here

Watch our video Why I Love Working Here


Closing Date:  By 4 pm, Wednesday, August 17, 2022


Role Salary Range:  $19.38 – $25.33 per hour

Expected Starting Range:  $19.38 – $20.57.  Dependent on education, training, experience, and internal equity.  Wage grids are reviewed annually. 


Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.

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