Job Quest Program – Welcome Center location

Temporary full-time position at 32-35 hours per week starting as soon as possible through to   March 31, 2022



Employer Relations Specialist (ERS) focuses on serving multi-barriered clients who require assistance in finding meaningful work. In addition to marketing job placement services to generate job leads and placements for unemployed clients that are consistent with ISSofBC policies and funder’s guidelines, the ERS also: develops and maintains a database network of resources and employers contacts to ensure availability of job leads for clients, provides job information and resources to clients, pre-screens clients and employers, conducts quality job matches and job referrals, provides placement-related coaching and support, and conducts follow-up activities with clients and employers.


Although primarily based at one location, ERS staff will be required to travel to employer locations and work at various ISSofBC locations in Metro Vancouver.


Reports to:

the Manager, Job Quest Program.




Job Development:

  • Develops and maintains a network of resources and employers to ensure availability of job leads for clients.
  • Maintains a database of contacts; and markets job placement services to generate job leads and placements for clients.
  • Conducts and delivers presentations to employers and employer groups in support of client marketing activities.
  • Builds and maintains positive relationships with prospective employers, resource persons, and other relevant organizations. Keeps abreast of developments in the local labour market and trends in the employment/career counselling area.


Client Service:

  • Arranges placement of participants in job shadowing or work experience opportunities that improve their chances for securing jobs commensurate with their identified skills and experience.
  • Works with program staff, as appropriate, to identify and pre-screen suitable candidates for job postings, and conducts the necessary screening interviews and appropriate tests to facilitate quality job matches and referrals.
  • Conducts matches between the skills sets required by employers and the skills sets identified by the clients.
  • Prepares and coaches participants for job and/or work experience placement interviews with employers.
  • Provides ongoing coaching and support to clients. Consults with the relevant staff or the Manager regarding any unresolved issues and problems. 


Administrative Functions:

  • Updates client’s information and employment activities in the client information system.
  • Maintains necessary records and prepares accurate and timely narrative/statistical data for program reporting purposes.
  • Perform administrative functions to support marketing activities, such as preparing correspondence, reports and records.
  • Creates jobs postings and pre-screening interview forms.
  • Participates in creating marketing strategies and activities with the marketing team such as planning and participating in outreach and recruitment activities, e.g., hiring events and career information workshops.
  • Performs other related duties as assigned.



Post-secondary degree in Human Resources, Business Management, Sociology or equivalent combination of education, training, and experience acceptable to the employer. Job Developer certificate is an asset to the position.


Skills and Abilities:

  • Ability to communicate effectively in both written and oral English at all levels of the organization.
  • Demonstrated ability to deal effectively and courteously with clientele, staff and the public who come from diverse cultural and linguistic backgrounds.
  • Demonstrated ability to liaise and develop relationships with employers.
  • Knowledge of local labour market trends and issues, especially those related to immigrants and/or clients with multi-barriers.
  • Knowledgeable of the job search process.
  • Demonstrated cross-cultural counselling abilities and the ability to work effectively with clients with multi-barriers.
  • Proven skill set in the facilitation or workshops and small groups.
  • Proficiency in MS Office applications, software, and databases.
  • Ability to obtain and maintain a clear BC Criminal Record Check.
  • Ability to operate related equipment.
  • Physical ability to carry out the duties of the position.



If you are not certain that your credentials are a 100% fit for this position, we encourage you to apply anyway. ISSofBC is committed to helping immigrants build a future in Canada and you might be the perfect fit. Qualified employees are eligible for employer-paid benefits, matching RRSP contributions, and 3 weeks annual vacation.



Email applications must include “2021-JobQuest-06” and can be sent to:

Closing Date:  By 4 pm, Wednesday, August 4, 2021

Salary Range:   $24.02 – $25.50 per hour


Applicants must be eligible to work in Canada.  We thank all applicants; however, only those shortlisted will be contacted for an interview.

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