Position:                               Community Case Management Worker – Spanish is required

Settlement Orientation Services (SOS) – Welcome Centre

Temporary full-time position at 32 hours per week starting immediately until March 31, 2023



Working within a harm reduction model and in collaboration with the VCH HIV Clinical Management Team (STOP), will provide a low barrier service to recent immigrants and refugees living with HIV by offering community intake and assessment, referrals, liaison, care coordination and advocacy to address health needs to maximize their quality of life and clinical outcomes including:  facilitating access to health services, housing resources, food security, income security, disability benefits, legal assistance, and psycho-social supports with a focus on brief interventions to address care needs that are generally able to be completed over a period of 1 week to 3 months. Utilizing a standardized assessment tool to assess needs and refer clients unable to engage in their care plan to clinical services such as the PHC interdisciplinary IDC team and VCH Clinical Case Management Team (STOP Team).

Reporting to:        Manager, SOS Program


  • Assist clients living with HIV/AIDS to achieve stabilized and sustained health, and to improve their quality of life as well as providing settlement services to all SOS clients.
  • Assesses clients through a standardized assessment process to address health status, financial issues, legal issues, housing status, transportation, social support, nutritional health and/or mental health/addictions.
  • Facilitates referrals and linkages to social supports, clinical teams such as: AIDS Vancouver, VAST, and mental health and addictions services as required.
  • Advocates on behalf of clients to address barriers to service.
  • May be required to attend, and/or arranging client case conferences and accompanying clients to appointments as appropriate.
  • Develops a documented plan and establishes tasks and timelines based upon client-identified needs;
  • Collects outcome indicators by compiling quantitative and qualitative statistics related to client and/or program services;
  • Performs other related duties as required.


Completion of a Bachelor’s degree in an Allied Health discipline such as Social Work, Clinical Psychology or Nursing supplemented by two (2) years’ HIV case management experience in a community setting OR an equivalent combination of education, training and experience acceptable to the employer. Direct experience working with recent immigrants and/or refugees and in a culturally diverse environment is required.

Skills and Abilities:

  • Ability to communicate effectively, both verbally and in writing;
  • Demonstrated ability to deal effectively and courteously with clientele, staff and the public who come from differing cultural and linguistic backgrounds and who may be marginalized and vulnerable.
  • Proven experience working with risk factors related to sexual health, mental health, substance use problems  and/or homelessness or inadequate housing; in harm reduction work, and in working in an outreach capacity in an urban setting;
  • Ability to analyze and resolve problems and work either independently or in groups.
  • Ability to work independently and in cooperation with others;
  • Ability to plan, organize, and prioritize;
  • Demonstrated knowledge of HIV/AIDS, STI and related social, political and care issues and their impact on the community;
  • Knowledge of issues related to diversity, marginalized populations, population health, and the needs of persons living with HIV/AIDS. Demonstrated familiarity with government systems and community resources.
  • Maintains current on developments in HIV/AID related issues.
  • Possession of and the ability to maintain a clear provincial criminal record check.
  • Physical ability to carry out the duties of the position.

 Proof of COVID-19 Vaccination is required.

ISSofBC’s mission and values emphasize inclusivity and recognition of individuals’ unique talents. In recruiting and developing our staff, we see strength in diversity of backgrounds, lived experiences, and identities. We welcome and encourage applicants who bring new perspectives and experiences to our team. 

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Closing Date: Open until filled

Role Salary Range:  $24.75 – $32.35 per hour

Expected Starting Range:  $24.75-26.27.  Dependent on education, training, experience, and internal equity.  Wage grids are reviewed annually. 

Applicants must be eligible to work in Canada. We thank all applicants; however, only those shortlisted will be contacted for an interview.

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