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Settlement Services

Settlement Orientation Services (SOS)

Settlement Orientation Services (SOS)


Are you going through a refugee claim process and need help along the way? SOS provides support during and after your claim.

We provide:

Settlement Program:

  • Information and assistance with the refugee claim process
  • Referrals to related community services
  • Advocacy and interpretation
  • Help with completing forms, including student and work authorizations
  • Help with applying for legal aid, welfare, SIN card, Leisure Access Pass and more
  • Counseling to help you deal with culture shock

Health program:

  • Orientation to Canadian health services and coverage
  • A personal health plan
  • Support program for those with HIV / AIDS, including home visits
  • Outreach service for LGBT clients
  • Referral to related services including trauma counselling

Contact us
Would you like to learn more? Give us a call at 604-255-1881 or visit

  • Vancouver
    Kerstin Walter, SOS Director
    (Phone) 604-255-1881

Who can get help?

The Settlement and Orientation Services is open to all refugee claimants who need assistance with the claim process or with settlement issues.

SOS brochure